We are really looking forward to welcoming you back to Secret Essence for a relaxing and well-deserved treatment. To ensure your safety, our safety & the safety of our families we have added some important procedures for you to follow as part of our new salon etiquette & policy.

Salon Etiquette

For clients wishing to purchase product only, we encourage you to order with us from our ONLINE SHOP or you can phone your order in. You can avail of our postal delivery or, our click and collect service.
Treatments will operate on a strict appointment only basis. We ask you to come alone to your appointment & we will great you into the salon on arrival.
We ask you to use our sanitizing station on entering the salon before checking in for your appointment.
We encourage you to have very minimal belongings with you. Please leave your larger belongings/shopping etc in your car.
You will be taken to your private treatment room to enjoy your treatment. You will have your therapists undivided attention for the duration of your treatment & visit with us.
Reception desk protection screens will be in place.
You can rebook your next appointment before you leave or by phoning reception later.

Please note:

Appropriate PPE will be worn by your therapist during each visit, including face mask and gloves. We will have plastic coverings on our treatment couch.
Our treatment menu will be greatly minimised at this time & NO SHORT TREATMENTS are allowed. We will have packages available that you can choose from.
All consultations can be conducted ONLINE through your preferred platform.
NO CHILDREN are allowed in the treatment rooms at any time.
If you are feeling unwell or have symptoms of Covid 19, you must cancel your appointment.
If you have been in contact with a person with Covid 19 or suspected Covid 19 you must cancel your appointment.
If you are diagnosed with Covid 19 we must be alerted as part of your contact tracing.

Salon Policy

Please give 48-hour notice of cancellation to avoid a 100% charge.

No show appointments will be charged in full - this includes treatments booked from courses; you will forfeit one of your treatments already paid for in a course if you do not cancel in advance or fail to show up for your appointment.

If you are unable to keep your appointment for any reason, please contact us 48 hours prior to your appointment time. In the event that a cancellation is made less than 48 hours prior to booking, please be advised that you will be charged 100% of the price of the treatment.
Please be mindful of our working hours. If you need to cancel a Tuesday appointment, we must receive notice by close of business Saturday - 5pm otherwise 100% charge will be incurred.
Please contact reception and ensure you speak to a member of staff directly when cancelling your appointment. Social Media, private messaging or emailing is not an acceptable method for cancelling appointments. We may not see your message on time as we are busy in the clinic with our treatments and clients.
If you repeatedly cancel your appointments within the minimum requirement time for notice, you will be asked to pay 50% non refundable deposit for your next appointment at the time of booking.

In consideration for all our clients, if you are running late, please phone ahead and we will try to accommodate you as best we can. Please understand we allocate a specific amount of time for each treatment, if you are late your appointment may have to be shortened so our next client’s treatment is not affected. You will be charged for the amount of time and treatment you reserved when booking your appointment.